Refund policy

Her Luxe Return & Refund Policy

Returns

We want you to love your Her Luxe purchase. If you're not completely satisfied, you may request a return within 14 days of delivery.

To be eligible, items must be unused, unworn, and in their original condition and packaging.

Non-Returnable Items

Final sale, personalized/custom items, and items that have been worn, damaged, or altered are not eligible for return.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund is approved.

Approved refunds will be issued to the original payment method.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and photos of the item.

Need a Return?

Contact Her Luxe with your order number and reason for the return, and we'll provide the next steps.